FAQ
Frequently asked questions.
Answers to the questions we are asked most often.
The service
What is telemedicine?
It is a consultation with a healthcare professional at a distance, by phone or video, without travelling.
In which language is the consultation?
In English or French: you choose the language in your request.
How much does a consultation cost? Is it covered by the RAMQ?
Terms and any fees are clearly explained during the confirmation call, before any appointment. Sending a request costs nothing.
What do I need to consult?
A phone, or a computer, tablet or smartphone with a camera and an internet connection if the consultation is by video, and a quiet place.
What should I do in an emergency?
Call 911 or go to the nearest emergency room. For non-urgent health advice, call 811 (Info-Santé).
The app and our solutions
How does the home monitoring app work?
You take your readings at home with connected devices. The app sends the results securely to your care team, who follow up with you remotely.
Which devices can be connected?
Medical devices such as blood pressure monitors, glucose meters, scales and pulse oximeters. Contact us to find out whether your device is compatible.
What is the difference between a PHR, an EMR and an EHR?
A personal health record (PHR) belongs to the patient, who decides what to share. An electronic medical record (EMR) is kept by a single clinic or hospital. An electronic health record (EHR) is shared between several facilities to coordinate care.
Appointments
When will I be called back?
Our team contacts you as soon as possible, using the method you chose, to set the date and time of the appointment.
Can I change or cancel my appointment?
Yes. Let our team know as early as possible, using the method given when your appointment is confirmed.
Can I make a request for my child or a relative?
Yes, if you are their parent or guardian, or if the person has authorized you to do so. Give your contact information: we will clarify the details during the call.
Privacy
Why doesn't the form ask for my symptoms?
To protect your privacy. You will discuss your health directly and confidentially with the professional.
What do you do with my information?
It is used only to organize your appointment. It is never sold or used for advertising. All the details are in our privacy policy.